We are passionate in our belief that Horizon is a different kind of travel company. While some of these differences are tangible, many of them are not.  We have been around long enough to see fashion come and go, and thus we have come to realize that the companies that flourish are the ones based on values that remain constant over time.

Our most enduring value is a commitment to excellence, expressed through the professionalism of our staff, the sophistication of our planning and operations, and the constant creativity of our trips. This commitment to excellence requires constant vigilance, and while it is always more difficult to lead than to follow, to create rather than to copy, to risk rather than defend, these are the challenges that we relish as individuals and as an organization.

We believe in the old fashioned virtues of saying what you mean and standing behind your word. As more newcomers enter the travel business, the rhetoric and the promises seem to have lost touch with reality. While we can’t prove that our promises are more real than anyone else’s, we can point to an uninterrupted history of over 43 year in the business and one of the highest repeat rates in the industry, and we believe that this speaks for itself.

We also care about the spirit of the law and not the letter, and thus we interpret our policies generously in light of the relevant facts rather than hiding behind empty words. We admit that we are wrong when we made a mistake and we take responsibility for our actions when we are accountable, and we try to do so with the minimum of fuss and a modicum of graciousness.

• We believe in the old fashioned virtues of saying what you mean and standing behind your word.
• We know that trust is the hardest thing to earn and the easiest thing to lose.
• We are passionate about treating our travellers with respect.

We believe that sophistication in travel is a combination of substance and style, an elusive blend of savoir faire and worldliness, a triumph of authentic experience over artificial expense. It is about smart choices rather than obvious choices, it is about calibrating luxury to the circumstances rather than imposing rigid definitions out of context, it is about nuanced discernment rather than personal pretension. We attempt to weave an element of sophistication in everything we do, from the choices of where and how to travel to maintaining the balance between price and value, from the seamless anticipation of every need to the mastery over minute details, from the zest for discovery of new experiences to the joy of sharing them with our travellers.

• We believe that true luxury lies in knowing the difference between the best and the most expensive.
• We know that making savvy choices is more difficult than following the herd.
• We are passionate about creating experiences for our travellers without adding expense.

We approach travel as a form of theatre that aspires to bridge the gap between traveller's imagination and the destination's reality. Our researchers strive to impose narrative structure on the convoluted and multiples histories of a region, our trips planners provide the mis-en-scene and the local character actors, and our guides seek to provide the spark of creativity that transports the traveller from the status of observer to that of participant. 

Our ambition is always the same - to create a moment of pure magic by uniting the audience and the actors in the suspension of disbelief, creating the illusion that what is carefully choreographed and staged is actually perfectly spontaneous and real. The end result is an enduring memory, an unforgettable moment of authentically experienced life.

• We believe in the transformative power of the creative imagination.
• We know that constant reinvention is the only formula for survival.
• We are passionate about turning our traveller’s dreams into travel reality.

We believe that great service is about listening to both the spoken and unspoken needs of our travellers and then doing everything possible to exceed them. Our sales team works directly with our travellers to understand their desires and match them to our journeys. Our planning team parses the details to ensure that every eventuality is anticipated. Our guides have few peers when it comes caring for the needs of our travellers, navigating the challenges of international travel, and nurturing the sort of camaraderie that can last a lifetime. 

We also believe that treating individuals with respect is the highest form of compliment. Even if they are wrong, the opinions of our travellers are never dismissed. Rather than enforcing a master-servant relationship, we allow our guides to behave as the equals of our travellers.

• We believe that exceptional service is about anticipating needs rather than responding to problems.
• we know that gracious hospitality comes from humility and genuine compassion.
• we are passionate about providing our travellers with intelligent choices, not imposing convenient solutions.